Text to 911 is now available throughout the Commonwealth. All Massachusetts 911 call centers now have ability to receive a text message through their 911 system. Text to 911 allows those in need of emergency services to use their cellular device to contact 911 when they are unable to place a voice call. To contact emergency services by text message, simply enter 911 in the “To” field of your mobile device and then type your message into the message field. It is the same process that is used for sending a regular text message from your mobile device. It is important to make every effort to begin the text message indicating the town you are in and provide the best location information that you can.
